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Business Policies

Secure ordering with Visa® and MasterCard®

Merchant listed on your card statement will be "CRG CONSULTING RESOURCE GROUP - (Abbotsford, BC)

Order Online:

For your security, we accept ONLY online credit card payment orders. We do not accept verbal, mail, email, or phone orders.

  • Credit cards may be Visa and MasterCard and held by a company, institution, individual, or p-card system. Government purchase cards are accepted.
  • Online card acceptance approval is a secure bank-to-bank transaction.
  • Some pre-paid credit cards may be declined by the online banking system. Please use another card if this occurs.
  • Merchant on your statement will read CRG CONSULTING RESOURCE GROUP - (Abbotsford, BC) All Canadian orders are CDN dollars. All international and US orders are in U.S. dollars.
  • Prices are subject to change without notice.

Orders are electronically approved.

Order Timing:

  • Orders received during business hours (8:30AM-5PM Pacific Time Monday-Friday excluding typical Canadian holidays) are typically processed and fulfilled by Customer Service Representatives within minutes to a few hours.
  • Orders received after business hours are processed by Customer Service Representatives within 12-24 hours.
  • Orders received on weekends and U.S. holidays are processed and fulfilled within 24 hours and on the next business day for items to be shipped. Online products are fulfilled immediately upon payment.
  • YOU SELECT THE SHIPPING METHOD for your order in the shopping cart at checkout. We will ship to P. O. Boxes by Canada Post or USPS Mail only.
  • Shipping Charges are calculated by the shopping cart pro-rated by dollar amount of order.
  • Order Shipping: Orders received by 1PM Pacific Time will typically be shipped the same day. We do not guarantee the delivery service transit time.
  • International recipients are responsible for all duties, customs, tariffs, broker fees, and exchange rates.
  • Online products are NOT "shipped" but are delivered via email. The email includes a unique coded link to your assessment. You are responsible for software and computer knowledge, capability, and compatibility, including (but not limited to) appropriate ISP and email accounts, for electronic, email, and online reports and products.

To prevent international credit card fraud, your credit card information is verified by capturing IP address, CVV card code, bank bin code, verify cardholder address, phone, address compare, issuing bank, domain server. At our discretion, we may process orders and delay shipping for up to 180 days, pending international investigation, for countries known for high incidence of internet card fraud. If the order is suspicious, it will not ship, even with credit card authorization approval, pending international trade investigative clearance.

CRG reserves the right to refuse service to anyone without stating the reason.