ISSUE #9 - Tuesday, June 1, 2004

Dear Subscriber,

"Effective leadership is not about making speeches or being liked; leadership is defined by results, not attributes."

– Peter F. Drucker

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Creating People Power


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Leading the Way is a free ezine published by CRG Consulting Resource Group International, Inc. Copyright 2008.


It is election time here in North America. Unfortunately in the past, we have often chosen our leaders based upon their charisma — not their ability to get the job done. If they have a nice smile, an engaging voice, and good presence on the stage, people gravitate to them. Those characteristics, however, don’t mean the person will be good at leading a country, a company, or a group of students.

Dr. Anderson, CRG’s founder, uncovered 12 Transformational Leadership Principles that help ensure that a person is a leader in both style and substance. Here is a summary of those principles. See how you measure up.

  1. You are wittingly or unwittingly creating an impact, for better or worse.
  2. Noticing your own and others’ impact helps develop your ability to be intentional.
  3. Nearly everyone can choose to make a positive difference in nearly any situation.
  4. Exercising positive “power” is a necessary and important aspect of leadership.
  5. Responsibility for success is within each person; every individual can choose to have impact.
  6. Developing individuals and teams affects financial and organizational results.
  7. Leadership actions have a moral dimension that must be carefully considered.
  8. Good leadership recognizes, involves, and empowers others’ higher potentials.
  9. The leadership opportunity in each moment can be seized.
  10. Long-term development of people is more profitable than short-term gain of dollars.
  11. Effective leadership has its roots deep within people’s values and beliefs.
  12. There is always a metaphysical reality beyond our current comprehension and, if we search to understand it, we can know it more precisely and thoroughly.

If you would like to know how you measure up, this issue is for you! We are introducing our latest online assessment — the Leadership Skills Inventory. Please read on for more information.


Inside This Issue:

1. Outside Entrance (Or what’s the newest happenings at CRG)
2. Gate Entrance (A tool to take on your journey)
3. On the Path (Someone out there who is doing it)
4. Back Home (Clean-up time)

1. Outside Entrance (Or what’s the newest happenings at CRG)


Wedding Bells in the Air This Week:

This coming Saturday (June 5), Eleanor Parkinson is getting married! We are excited for her and for her groom Doug as they make plans and move into a new stage of life. Eleanor will be out of the office until the end of June. You can email congrats to She will be delighted to hear from you.

Leadership Skills Inventory:

We are pleased to announce this tool is now available for use in an online format. After much coding and reworking, Ken Neuman in our office has been able to work his magic once again to get this solid assessment online. 

If you would like to put this new assessment to the test, simply send me an email with “leadership” in the subject line; I will make sure a complimentary access code is sent your way.

Live Events with Ken Keis!:

Ken has a couple of upcoming engagements coming up. You are all invited to join us.

June 21, 2004
Venue: Your telephone
5:00 pm – 6:00 pm (PDT)
“Building a Winning Business With Style”
For registration information, please visit:

Live and In Person
June 26, 2004
Venue: Embassy Suites
Denver, CO
8:30 pm – 4:30 pm (MDT)
“Building a Successful Coaching Business”
$149 for one person; total of $197 for two
For more information click here:

New Shopping-Cart Look:

This past week we launched our new shopping cart. If you haven’t visited us in the last couple of weeks, please drop by. We are constantly looking for ways to improve the site and make it more user-friendly. We are working on the navigation around the site and the configuration of the store. And we have added some new features. 

Visit the store ( Tell me the first category in the store and I will send you a complimentary access code. Simply email your answer to me at


2. Gate Entrance (A tool to take on your journey)


The Leadership Skills Inventory (LSI) has two separate assessments. The “Self” provides the leader with a tool for assessing his or her effectiveness in self-management, communications, counseling, problem-management skills, consulting, and versatility. 

The leader distributes the “Others” assessment to key associates and subordinates for feedback on the leader’s effectiveness in various critical leadership skills areas. 

In the LSI (for Self and Others), a total of 56 skills are spread over five sections. Once these tools are completed and processed, leaders will understand what they need to do to increase their leadership skills. Together these two tools will help all members of the organization understand the skills and roles required to lead effectively. 

The Leadership Skills Inventory is a skills-based leadership development tool for leaders in business, education, government, and the community to help people understand the importance of creating leadership environments. It’s easy to read, understand, and complete. Self-scoring and self-interpreting, the LSI is both informative and personally revealing. 

As with all of CRG’s assessments, space is given for each participant to put together a game plan to develop and work on improving his or her overall effectiveness. 

For each of the low-scoring areas, participants will identify the new behavior they are planning to work on, and their commitment, and/or training they will work through.

People interested in increasing their Leadership effectiveness will benefit by working through the Leadership Skills Inventory.

3. On the Path (Someone out there who is doing it)

One of CRG’s newer clients is Coastal Pacific Xpress. Dr. Doug Perkins, Director of People for the company, has taken a number of the company’s senior staff through the Leadership Skills Inventory.

Coastal Pacific Xpress, headquartered in Cloverdale, BC, has evolved from one truck and trailer in 1985 to 160 trucks and 250 trailers today, making it one of the fastest growing temperature-controlled truckload carriers in the province. In fact, the company serves major markets throughout North America.

“Trucking often attracts lower-skilled people,” states company owner Jim Mickey. “Factors combine to create what I call a ‘stupid business.’ You have a $160,000 truck, you put on a trailer worth $70,000 holding $50,000 of cargo, and you trust a guy with no competence. How dumb is this?" 

To tackle the problem, Mickey said CPX set out to cherry-pick the best in the industry. 

Enter Doug Perkins and CRG assessments.

Doug gives the Leadership Skills Inventory–Self to all CPX managers. Each manager gives Doug the names of five people; Doug distributes the Leadership Skills Inventory–Others to those individuals. To protect their anonymity, those who complete the LSI–Others return them to Doug, not the manager. 

After Doug has received the five LSI–Others for each manager, Doug averages all five scores, then compares the averaged scores of the LSI–Others against the manager’s scores on the LSI–Self

Doug and the manager work through the three highest and the three lowest scores in each category. Where the manager received scores that showed he or she was capable of teaching, for example, Doug asks the manager to teach that particular area to his or her assistant. Where the manager scored low and wants to improve, Doug teaches or provides resources to help the manager in those areas. 

Doug sees the Leadership Skills Inventory as a helpful coaching tool to complement the other CRG resources Coastal Pacific Xpress is using.

To learn more about Coastal Pacific Xpress, please visit or call 604-575-4200.

4. Back Home (Clean-up time)

A characteristic of a great coach is continuous learning. If you want to maximize the impact you are having with your clients and/or employees, you need to attend our 3-Day Train-the-Trainer event that focuses on professional and business development. You will totally transform the way you do business. July Ono said this to her newsletter subscribers:

I remember when I was running a multimillion-dollar corporation spanning three continents and five countries; all of a sudden I was assigned HR (Human Resources) duties. My skills at hiring and firing were dismal. Candidates never seemed to fit. The interviews went great but their job performance didn’t measure up. And there never seemed to be a way to permanently resolve the interpersonal conflicts in the workplace environment. IF ONLY I’D HAD THE CRG ASSESSMENT TOOLS. It would have saved me so much time, money, and stress. What incredible communication tools! 

It’s not too late to register for CRG’s next 3-Day Train-the-Trainer event — a true AHA! experience in your life.

Note: Each participant receives close to US$750 worth of resource and training material.

The CRG 3-day Train-the-Trainer Workshop:

Alumni Price:  US$459  (CAN$597) 
Tuition:  US$1689  (CAN$2195)
Special Partner Pricing: US$995 (CAN$1495)
As an Associate, you receive a 10% referral fee for anyone who pays and attends the event.

Affiliate Sign-up Reminder:

  • To receive credit for signing an Affiliate, please enroll each individual through your partner link.
    • Please do NOT send us a list of names you want to qualify as "Affiliates under me."
    • Note: When we discover that an individual is one of your Affiliates, we will honor your Affiliate relationship.
  • If you are using our tools and have a unique story to share, please let us know:


If you have any ideas or suggestions to be included in this newsletter please let us know. Email

Until next month, keep Leading the Way!

Neal Diamond
VP for Business Development and Associate Relations