Issue 67 [ISSN 1712-468]

The speed of the boss is the speed of the team.

Lee Iacocca


Register now:
January 28–30, 2010 in
Vancouver, BC


The 3-day Certification workshop was inspiring, stretching, and dynamic!

I greatly benefited both personally and professionally as we delved into various assessments. I would highly recommend this workshop for anyone "ready and willing" to grow deeper personally and acquire new skills.

Sue Rhea
Rhea of Hope Relational Coaching



Secrets of Sucess Journal
This 52-page PDF outlines and provides a summary of most of our 100+ resources. It also provides valuable articles that you can re-purpose or forward to others.

My Source Experience - Journal

My Source

Online Leadership Skills Inventory – Self

Online Entrepreneurial Style and Success Indicator

Online Personal Style Indicator

Online Job Style Indicator

Online Sales Style Indicator

Online Values
Preference Indicator

Online Stress Indicator and Health Planner

Online Self-Worth Inventory

Online Instructional Style Indicator

Online Learning Style Indicator

CRG´s Licensed
Associate Program


This is YOUR newsletter! If you are using our tools and have a unique story, idea, or suggestion to share, let us know:

We look forward to hearing from you! Please direct your questions and correspondence through our Website.
Contact us.


Leading the Way is a free ezine published by CRG Consulting Resource Group International, Inc. Copyright 2009.


Focus on Professional Development

Leadership Skills Development:
Section Four: Consulting Skills

Teams are failing every day because leaders lack team-development and group-consulting skills.

Space shuttle families know about the impact of team failure. The consequences range from minor effects to loss of life.

The influence of leadership is felt in every walk of life, from family dynamics and nonprofit organizations to governments, education, and small and large businesses.

This article is 5th in a 6-part series where we outline the critical leadership-development skills required by individuals to successfully lead self, others, and organizations.

In Leading The Way 63, we outlined the 12 Transforming Leadership Principles required to implement leadership skills successfully with individuals or groups. Without agreement to the principles, there is little chance a person will become a Transforming Leader.

In Leading The Way 64, we addressed the importance of Self-Management Skills. Before you can lead others, you must be able to manage yourself and your environment.

In Leading The Way 65, we outlined 12 critical Interpersonal Communication Skills that ALL leaders require to lead effectively and communicate well with others.

In Leading The Way 66, we outlined 12 critical Coaching, Counseling, and Problem Management Skills that ALL leaders require to coach others to higher levels—even acceptable levels—of performance.

In this Leading The Way 67, we outline 12 critical Consulting and Team-Development Skills that any leader responsible for a group must know, to build an effective team.

As we progress through the Leadership Skills Inventory–Self, the complexity of the skills sets increases and so do the abilities necessary to implement them. Some individuals in leadership roles simply don't have those skills and there's little chance they'll ever develop the abilities required to lead a team successfully.

Just last week, I got a call from a person who quit his position—or was fired, depending on who's talking. By all accounts, he was competent. The leader of the group, however, has had ongoing drama with his staff for as long as I can remember. Teams are continuously crumbling under his leadership. Is it possible that the cause of the ongoing problem is not the individuals in the group but the leader's lack of team and consulting skills?

In the past, I was a consultant for automotive dealerships. In this instance, the absence of leadership skills was hindering any positive outcomes. The dealer-principal and sales manager wanted the sales team to make outbound calls on a regular basis but the sales team refused. In less than 2 minutes, I discovered the main reason for the sales team's resistance.

To save money, the owner had limited the dealership to just 3 phone lines—1 for parts, 1 for service, and 1 for sales. In addition, the sales phone line was shared by the business office staff who used it for faxing financial documents and getting credit approvals. A sales team member would be on the phone talking to a prospective client and—in the middle of the call—the fax machine would cut in and sever the conversation. The team goals and the available business resources did not match.

That seems like a common-sense issue but you might be surprised at how frequently that type of situation occurs.

As you complete the following section of CRG's Leadership Skills Inventory – Self on yourself, reflect on other leaders—those you respect and those you don't. In most cases, you will see a correlation between the skill rating you would give them and your level of respect for their leadership abilities.

Note: The following information is from Section Four of CRG's Leadership Skills Inventory – Self, written by Terry Anderson, PhD, and Ken Keis, MBA, and based on our book Transforming Leadership.

Review the following 12 Consulting Skills below.
Use this scale to rank your responses.

The Scale

This skill is new to me;
I cannot do it.

1 to 2

I understand the skill,
but I cannot do it.

3 to 4

I can perform this skill,
but not reliably.

5 to 6

I perform this skill well,
in many/most situations.

7 to 8

I perform this skill well,
and I can teach others, too.

9 to 10

Please note: When you answer 9 to 10 on the rating scale, you are stating you are competent in the skill, AND you can teach it to others.



12 Transforming Leadership
Consulting Skills



Assess: You are able to determine needs, wants, problems, and fears by connecting, communicating, and talking with people.



Assess: You are able to confirm needs, wants, and problems through surveys, research, and information systems.



Facilitate: You facilitate effective problem-management by helping individuals and teams overcome their resistance to change.



Clarify: You clarify the need for change in a language others will understand and accept.



Explore: You can explore readiness (abilities) for change and assist them to overcome their roadblocks to constructive change.



Explore and Facilitate: You explore and facilitate team spirit and synergy through values alignment.



Facilitate Agreement: You facilitate consensus about the mission, vision, and purpose of the organization or team.



Facilitate Consensus: You create consensus in groups regarding objectives, goals, and action plans.



Design and Implement: You successfully deploy steps, timelines, and responsibilities to achieve the objectives of the team and the organization.



Evaluate and Report: You evaluate and report the impact of action plans and team efforts.



Lead: You can lead operational teams toward continuous learning and continuous improvement.



Accountability: You implement and install accountability systems so everyone experiences agreement between and among individuals.


‹ Your Total


Here is what the various totals are indicating.

Total 12 to 24 Unaware of skills and not competent
Total 25 to 48 Aware of skills but not competent
Total 49 to 72 Aware of skills and inconsistently competent
Total 73 to 96 Consistently and unconsciously competent
Total 97 to 120 Consistently competent and can teach others
  • A score of 96 or higher indicates you have a high degree of confidence in your ability to perform the skills in the self-management section.
  • A score of less than 96 indicates you likely would benefit from some type of coaching or training in the specific items where you responded with an answer of less than 8.

So how did you do?

  • Did you have responses where you gave yourself less than a score of 8? If you are expected to train others in those specific skills, you should work to raise your score to 9 or 10.
  • How can you improve and develop those "less than 8" areas? What training, coaching, and educational program(s) would help you increase your response and capabilities?

To determine what others think, one option is to have people provide you with 360° feedback, using CRG's Leadership Skills Inventory – Others. Some individuals grossly overestimate or underestimate their leadership skills. Feedback from others helps add another perspective to the picture of a person's leadership skills ability.

How can you lead others if you can't successfully support teams/groups?
You can't.

The Leadership Skills Inventory – Self outlines 12 Transforming Leadership Principles and 60 critical leadership skills, sectioned into 5 parts. Each section adds another level of sophistication and requirements.

In the final article, we will cover section Five of the Leadership Skills set: Organizational Development.

If you want to rate your leadership skills or those of others, compared to highly successful Transforming Leaders, please click the link and immediately access the online version of the Leadership Skills Inventory – Self.

Note: For a full debrief for each Principle and the 60 leadership skills, consider investing in our 300-page hard-cover book, Transforming Leadership.

CRG Assessment Systems Certification Workshop (Formerly TTT I) Confirm Your Attendance Now!

If you are a leader or an independent or internal professional developer desiring to make a difference in other people's lives, this CRG Assessment Systems Certification workshop event is for you!

Find out why CRG's Personal Style Indicator (PSI) and our other assessments are preferred by over 80% of professionals who—once they attend this CRG workshop—no longer feel comfortable using alternatives like MBTI, DiSC, and True Colors.

Even more critical, you will learn about CRG's holistic and congruent solutions that our assessment systems and resources provide for you and your clients. No longer are professional developers forced to source multiple suppliers to meet their clients' needs—from wellness, leadership, self-worth, values, sales, entrepreneurship, team development, and much more.

To have credibility using CRG's transforming resources with others, experience the power of our processes first hand.

The feedback from our workshop attendees is that this is the best workshop they have ever attended!

CRG's resources have had the privilege of helping build and holistically Enrich People´s Lives—individuals, families, educational institutions, small businesses, associations, and Fortune 500 companies.

Register now

for a CRG Assessment Systems Certification workshop

January 28, 29, 30, 2010
April 22, 23, 24, 2010

Space is Limited.

Want to learn more about this program?
Please contact Jonathan Michael.

Toll-Free in North America: 1-866-852-4347
International Clients: 604 852-0566


The $1200.00 worth of materials included with the workshop and our Risk-Free Guarantee ensure that you lose nothing and gain everything!

Take yourself and your organization to the next level.
Attend our CRG Assessment Systems Certification workshop!

Note: Participate at less than our cost, if you qualify for the Alumni rate!

CRG's NEW Corporate Learning Center (CLC)

Special Promotion
3-Month Free Trial Offer (For The First 10 Inquires)
on CLC Subscriptions Level 1: Up to 100 users

Test Drive it!
Learn Why Professionals Prefer the Flexibility
of CRG's New Corporate Learning Center

The Corporate Learning Center is designed specifically for

  • CRG's corporate and institutional clients;
  • people responsible for larger groups; and
  • individuals who wish to engage CRG's Online assessments to manage their employees, clients, and participants easily.

All corporate users are stored under the umbrella of your own Corporate Learning Center. This private learning-center setup does not show any CRG site navigation.

Each Corporate Learning Center can support a hierarchy and permissions of up to 10 levels—enough for a big international company to set up offices in locations around the globe.

  • In CLC's Management Console, you can create organizational units (groups), you can add users, and you can distribute assessments.
  • As an administrator or an individual with permission, you can view the results of others and be notified that the assessments have been completed.
  • Manager's Job Style Indicator (JSI)—more than one person can complete a JSI on a single job or position. Through this process, the hiring and/or succession team can determine the best style characteristics needed to fulfill a specific position. This assessment is accessible only via the CLC.
  • Job Style Indicator Compatibility Reports—you can have several applicants' PSI results compared to a completed JSI. This option of comparing multiple applicants to one position is possible only through the CLC interface and digital dashboard.

Coming Soon: More Options for the CLC

  • Style 360° assessments—someone can complete the PSI, SSI (Sales Style Indicator), or ISI (Instructional Style Indicator) on you. Watch for upcoming announcements.

The intuitive style built into the CLC makes the administration of CRG Online assessments and reports easy!

Corporate Learning Center Private Login

The CLC is your organization's private entrance into the CRG assessment center. No CRG site navigation or links will appear in your CLC. All participants in your CLC will login from your co-branded landing page, created specifically to serve you and your constituents.

Subscription Fees Apply to the CLC

Subscription fees are based on the number of users within the Corporate Learning Center. As the administrator, you can add or delete participants at your discretion.

Purchase the subscription level that will work best for you!

CRG Corporate Learning Center Subscription Rates

Per Month
per user
per user,
if prepaid

Basic Package for Permitted Users

  • 3-month minimum
  • You Save 2 months' fees when you prepay 12 months.

CRG's Affiliate Commissions apply to the CLC subscription fee.
You save even more money when you are a CRG Affiliate or Associate.
Please Note: If you decide to discontinue your subscription, you no longer will have access to results previously completed by participants.

We will add additional features and capabilities to the CLC in the coming months.

Upcoming Events

Who: Ken Keis
What: Guest Speaker: Newbern Alliance Church
Where: Vancouver, British Columbia
When: November 1, 2009


Ken Keis Guest
On Bruce Lee's Educational Webinar Series

What: Assessment Tools for Managerial Effectiveness
When: Noon, Pacific Time, November 2, 2009
Register: Register Now

Who: Ken Keis
What: Guest Speaker: Newbern Alliance Church
Where: Vancouver, British Columbia
When: November 8, 2009

Who: Ken Keis Presents
What: Assess for Success – Learn how assessments improve your effectiveness, increase your credibility, and immediately enhance your results.
The Association for Career and Technical Education (ACTE)
Where: Gaylord Opryland Resort Hotel & Convention Center
Nashville, Tennessee
When: November 19, 20, 21, 2009
Register: Register Now

Who: Ken Keis – Guest Speaker
What: Private Event: Department of Justice
Where: Vancouver, British Columbia
When: December 1, 2009

Who: Ken Keis Presents
What: CRG Assessment Systems Certification Workshop (TTT1)
Where: Vancouver, British Columbia
When: January 28, 29, 30, 2010
Register: Register Now

Who: Ken Keis Presents
What: Communication: Connecting in a Disconnected Society
Canadian Counselling and Psychotherapy Association (CCPA)
Where: Delta Prince Edward Hotel
Charlottetown, Prince Edward Island
When: May 11, 12, 13, 14, 2010
Register: Register Now

What´s New?

CRG has been selected as a global resource partner for the International Coaching Federation (ICF). CRG is part of an exclusive group, acknowledged as preferred providers to ICF members all across the globe.

CRG is looking for a partner to help update the latest version of our Personal Style Indicator into French. If you know someone who can assist with this, please contact Eleanor.


Printing Error: You Benefit:

Recently, in the process of printing some PSIs, the printer's computers malfunctioned. The content of that batch is the same as our perfect PSIs, but some of the fonts don't match our master files.

Rather than recycling those assessments, we are offering them to you at $2 each, plus shipping and handling.

There are strict guidelines for your use of those PSIs.
  • They are for your promotional use only!
  • You may not use them in any paid program, charge others for them, or charge for your service while using them. Complimentary is stamped on the cover and on the word list.
If you would like to order some of those PSIs, please contact CRG directly. Discuss your needs with Sheila.



  • Please update ALL your links to CRG products and to other areas on the CRG Website. The product and banner links from the old CRG Website are no longer operational.

  • Simply go to the Partner area to upload the new images and Partner links.


If you find any errors or difficulties in the new site, please contact CRG immediately. We will respond quickly to correct programming mistakes.

CRG President and CEO Ken Keis is available as a conference speaker and radio and TV guest—and for interviews in print.

Perhaps some of you are not aware that Ken Keis has conducted more than 2000 presentations over the past 20 years. Few individuals in the speaking profession have ever achieved that milestone. In addition, he has written over 3 million words of content for the CRG assessments, tools, and resources.

You may wish to share his expertise and experience with your constituents. Ken is available for speaking, training, and most media events.

From career development, living on purpose, sales, leadership, wellness, communications, assessments for professional engagement, and more, Ken can inspire your group.

To see Ken in action, please click on this link.

Find out more about Ken´s topics and availability.

Please contact Sherry at

Toll-Free in North America:
International Clients: