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| Focus on Professional Development |
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Leadership Skills Development:
Section Four: Consulting Skills
Teams are failing every day because leaders lack team-development and group-consulting skills.
Space shuttle families know about the impact of team failure. The consequences range from minor effects to loss of life.
The influence of leadership is felt in every walk of life, from family dynamics and nonprofit organizations to governments, education, and small and large businesses.
This article is 5th in a 6-part series where we outline the critical leadership-development skills required by individuals to successfully lead self, others, and organizations.
In Leading The Way 63, we outlined the 12 Transforming Leadership Principles required to implement leadership skills successfully with individuals or groups. Without agreement to the principles, there is little chance a person will become a Transforming Leader.
In Leading The Way 64, we addressed the importance of Self-Management Skills. Before you can lead others, you must be able to manage yourself and your environment.
In Leading The Way 65, we outlined 12 critical Interpersonal Communication Skills that ALL leaders require to lead effectively and communicate well with others.
In Leading The Way 66, we outlined 12 critical Coaching, Counseling, and Problem Management Skills that ALL leaders require to coach others to higher levels—even acceptable levels—of performance.
In this Leading The Way 67, we outline 12 critical Consulting and Team-Development Skills that any leader responsible for a group must know, to build an effective team.
As we progress through the Leadership Skills Inventory–Self, the complexity of the skills sets increases and so do the abilities necessary to implement them. Some individuals in leadership roles simply don't have those skills and there's little chance they'll ever develop the abilities required to lead a team successfully.
Just last week, I got a call from a person who quit his position—or was fired, depending on who's talking. By all accounts, he was competent. The leader of the group, however, has had ongoing drama with his staff for as long as I can remember. Teams are continuously crumbling under his leadership. Is it possible that the cause of the ongoing problem is not the individuals in the group but the leader's lack of team and consulting skills?
In the past, I was a consultant for automotive dealerships. In this instance, the absence of leadership skills was hindering any positive outcomes. The dealer-principal and sales manager wanted the sales team to make outbound calls on a regular basis but the sales team refused. In less than 2 minutes, I discovered the main reason for the sales team's resistance.
To save money, the owner had limited the dealership to just 3 phone lines—1 for parts, 1 for service, and 1 for sales. In addition, the sales phone line was shared by the business office staff who used it for faxing financial documents and getting credit approvals. A sales team member would be on the phone talking to a prospective client and—in the middle of the call—the fax machine would cut in and sever the conversation. The team goals and the available business resources did not match.
That seems like a common-sense issue but you might be surprised at how frequently that type of situation occurs.
As you complete the following section of CRG's Leadership Skills Inventory – Self on yourself, reflect on other leaders—those you respect and those you don't. In most cases, you will see a correlation between the skill rating you would give them and your level of respect for their leadership abilities.
Note: The following information is from Section Four of CRG's Leadership Skills Inventory – Self, written by Terry Anderson, PhD, and Ken Keis, MBA, and based on our book Transforming Leadership.
Review the following 12 Consulting Skills below.
Use this scale to rank your responses.
The Scale |
This skill is new to me;
I cannot do it.
|
1 to 2 |
I understand the skill,
but I cannot do it. |
3 to 4 |
I can perform this skill,
but not reliably. |
5 to 6 |
I perform this skill well,
in many/most situations. |
7 to 8 |
I perform this skill well,
and I can teach others, too. |
9 to 10 |
Please note: When you answer 9 to 10 on the rating scale, you are stating you are competent in the skill, AND you can teach it to others.
Your
Response |
|
12 Transforming Leadership
Consulting Skills |
|
1 |
Assess: You are able to determine needs, wants, problems, and fears by connecting, communicating, and talking with people.
|
|
2 |
Assess: You are able to confirm needs, wants, and problems through surveys, research, and information systems. |
|
3 |
Facilitate: You facilitate effective problem-management by helping individuals and teams overcome their resistance to change. |
|
4 |
Clarify: You clarify the need for change in a language others will understand and accept. |
|
5 |
Explore: You can explore readiness (abilities) for change and assist them to overcome their roadblocks to constructive change. |
|
6 |
Explore and Facilitate: You explore and facilitate team spirit and synergy through values alignment. |
|
7 |
Facilitate Agreement: You facilitate consensus about the mission, vision, and purpose of the organization or team. |
|
8 |
Facilitate Consensus: You create consensus in groups regarding objectives, goals, and action plans. |
|
9 |
Design and Implement: You successfully deploy steps, timelines, and responsibilities to achieve the objectives of the team and the organization. |
|
10 |
Evaluate and Report: You evaluate and report the impact of action plans and team efforts. |
|
11 |
Lead: You can lead operational teams toward continuous learning and continuous improvement. |
|
12 |
Accountability: You implement and install accountability systems so everyone experiences agreement between and among individuals. |
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‹ Your Total
|
Here is what the various totals are indicating.
| Total 12 to 24 |
Unaware of skills and not competent |
| Total 25 to 48 |
Aware of skills but not competent |
| Total 49 to 72 |
Aware of skills and inconsistently competent |
| Total 73 to 96 |
Consistently and unconsciously competent |
| Total 97 to 120 |
Consistently competent and can teach others |
- A score of 96 or higher indicates you have a high degree of confidence in your ability to perform the skills in the self-management section.
- A score of less than 96 indicates you likely would benefit from some type of coaching or training in the specific items where you responded with an answer of less than 8.
So how did you do?
- Did you have responses where you gave yourself less than a score of 8? If you are expected to train others in those specific skills, you should work to raise your score to 9 or 10.
- How can you improve and develop those "less than 8" areas? What training, coaching, and educational program(s) would help you increase your response and capabilities?
To determine what others think, one option is to have people provide you with 360° feedback, using CRG's Leadership Skills Inventory – Others. Some individuals grossly overestimate or underestimate their leadership skills. Feedback from others helps add another perspective to the picture of a person's leadership skills ability.
How can you lead others if you can't successfully support teams/groups?
You can't.
The Leadership Skills Inventory – Self outlines 12 Transforming Leadership Principles and 60 critical leadership skills, sectioned into 5 parts. Each section adds another level of sophistication and requirements.
In the final article, we will cover section Five of the Leadership Skills set: Organizational Development.
If you want to rate your leadership skills or those of others, compared to highly successful Transforming Leaders, please click the link and immediately access the online version of the Leadership Skills Inventory – Self.
Note: For a full debrief for each Principle and the 60 leadership skills, consider investing in our 300-page hard-cover book, Transforming Leadership. |
CRG Assessment Systems Certification Workshop (Formerly TTT I)
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If you are a leader or an independent or internal professional developer desiring to make a difference in other people's lives, this CRG Assessment Systems Certification workshop event is for you!
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Coming Soon: More Options for the CLC
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| Who: |
Ken Keis |
| What: |
Guest Speaker: Newbern Alliance Church |
| Where: |
Vancouver, British Columbia |
| When: |
November 1, 2009 |
| Who: |
Ken Keis Guest
On Bruce Lee's Educational Webinar Series |
| What: |
Assessment Tools for Managerial Effectiveness |
| When: |
Noon, Pacific Time, November 2, 2009 |
| Register: |
Register Now |
| Who: |
Ken Keis |
| What: |
Guest Speaker: Newbern Alliance Church |
| Where: |
Vancouver, British Columbia |
| When: |
November 8, 2009 |
| Who: |
Ken Keis Presents |
| What: |
Assess for Success – Learn how assessments improve your effectiveness, increase your credibility, and immediately enhance your results.
The Association for Career and Technical Education (ACTE) |
| Where: |
Gaylord Opryland Resort Hotel & Convention Center
Nashville, Tennessee |
| When: |
November 19, 20, 21, 2009 |
| Register: |
Register Now |
| Who: |
Ken Keis – Guest Speaker |
| What: |
Private Event: Department of Justice |
| Where: |
Vancouver, British Columbia |
| When: |
December 1, 2009 |
| Who: |
Ken Keis Presents |
| What: |
CRG Assessment Systems Certification Workshop (TTT1) |
| Where: |
Vancouver, British Columbia |
| When: |
January 28, 29, 30, 2010 |
| Register: |
Register Now |
| Who: |
Ken Keis Presents |
| What: |
Communication: Connecting in a Disconnected Society
Canadian Counselling and Psychotherapy Association (CCPA) |
| Where: |
Delta Prince Edward Hotel
Charlottetown, Prince Edward Island |
| When: |
May 11, 12, 13, 14, 2010 |
| Register: |
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CRG has been selected as a global resource partner for the International Coaching Federation (ICF). CRG is part of an exclusive group, acknowledged as preferred providers to ICF members all across the globe.
www.coachfederation.org
CRG is looking for a partner to help update the latest version of our Personal Style Indicator into French. If you know someone who can assist with this, please contact Eleanor.Contact: Eleanor@crgleader.com
Printing Error: You Benefit:
Recently, in the process of printing some PSIs, the printer's computers malfunctioned. The content of that batch is the same as our perfect PSIs, but some of the fonts don't match our master files.
Rather than recycling those assessments, we are offering them to you at $2 each, plus shipping and handling.
There are strict guidelines for your use of those PSIs.
- They are for your promotional use only!
- You may not use them in any paid program, charge others for them, or charge for your service while using them. Complimentary is stamped on the cover and on the word list.
If you would like to order some of those PSIs, please contact CRG directly. Discuss your needs with Sheila.
Contact: Sheila@crgleader.com
Reminders:
- Please update ALL your links to CRG products and to other areas on the CRG Website. The product and banner links from the old CRG Website are no longer operational.
- Simply go to the Partner area to upload the new images and Partner links.
Please...
If you find any errors or difficulties in the new site, please contact CRG immediately.
We will respond quickly to correct programming mistakes.
CRG President and CEO Ken Keis is available as a conference speaker and radio and TV guest—and for interviews in print.
 Perhaps some of you are not aware that Ken Keis has conducted more than 2000 presentations over the past 20 years. Few individuals in the speaking profession have ever achieved that milestone. In addition, he has written over 3 million words of content for the CRG assessments, tools, and resources.
You may wish to share his expertise and experience with your constituents. Ken is available for speaking, training, and most media events.
From career development, living on purpose, sales, leadership, wellness, communications, assessments for professional engagement, and more, Ken can inspire your group.
To see Ken in action, please click on this link.
http://kenkeis.com
Find out more about Ken´s topics and availability.
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