Issue 66 [ISSN 1712-468]

Selecting the right person for the right job
is the largest part of coaching.

Philip Crosby
Reflections on Quality


Register now:
October 15–17, 2009 in
Vancouver, BC


Excellent presentation introducing the most well-rounded personal style tool I have encountered. Vision for the future is exhilarating. Designed to assist the leader’s backup with practical, real revenues to return value.

Lynn Gergens
Footsteps Ministry



Secrets of Sucess Journal
This 52-page PDF outlines and provides a summary of most of our 100+ resources. It also provides valuable articles that you can re-purpose or forward to others.

My Source Experience - Journal

My Source

Online Entrepreneurial Style and Success Indicator

Online Personal Style Indicator

Online Job Style Indicator

Online Sales Style Indicator

Online Values
Preference Indicator

Online Stress Indicator and Health Planner

Online Self-Worth Inventory

Online Leadership Skills Inventory – Self

Online Instructional Style Indicator

Online Learning Style Indicator

CRG´s Licensed
Associate Program


This is YOUR newsletter! If you are using our tools and have a unique story, idea, or suggestion to share, let us know:

We look forward to hearing from you! Please direct your questions and correspondence through our Website.
Contact us.


Leading the Way is a free ezine published by CRG Consulting Resource Group International, Inc. Copyright 2009.


Focus on Professional Development

Leadership Skills Development:
Section Three: Coaching, Counseling and Problem Management

It is one thing to tell someone what to do.
It is quite another to coach in a way that makes the person want to change.

The impact of leadership is felt in every walk of life, from family dynamics and nonprofit organizations to governments, education, and small and large businesses.

This article is fourth in a 6-part series where we outline the critical leadership development skills required by individuals to successfully lead self, others, and organizations.

In Leading the Way 63, we outlined the 12 Transforming Leadership Principles that are required prior to successfully implement leadership skills with individuals or groups. Without agreement to the principles, there is little chance a person will become a transforming leader.

In Leading the Way 64, we addressed the importance of Self-Management Skills. Before you can lead others, you must be able to manage yourself and your environment.

In Leading the Way 65, we outlined 12 critical Interpersonal Communication Skills that ALL leaders require to lead effectively and communicate with others.

In this Leading the Way 66, we outline 12 critical Coaching, Counseling, and Problem Management Skills that ALL leaders require to coach others to higher levels or even acceptable levels of performance.

One of our contracts involved the creation of an entire HR, Leadership, and Supervisory performance system for a large multinational corporation. We had the opportunity to interact with thousands of mid-to-executive-level managers using CRG's Leadership Skills Inventory – Self. Unfortunately, most in attendance were not competent or had few of the coaching or problem-management skills required to optimize the performance of their team members.

We found that leaders felt that all they needed to do, was tell their staff about their responsibilities, then get staff to confirm what was stated. In reality, the staff members were confirming they had heard the instructions but they had not agreed to do what was instructed. In addition to this gap, leaders also tended not to investigate the root cause of issues and did not take the time to have the team members own their specific problems.

Change will occur only when people own the issue. Think about any 12-step program. It will not be effective until the person acknowledges there is a challenge to tackle. This process is the same for all leaders and team members. For decades, sports has understood this dynamic, business and individuals are finally catching up. Coaching is one of the fastest growing disciplines in the working and personal performance world.

As you complete the following section of CRG's Leadership Skills Inventory – Self © on yourself, reflect on other leaders—those you respect and those you don't. In most cases, you will see a correlation between the skill rating you would give them and your level of respect for their leadership abilities.

Note: The following information is from Section Three of CRG's Leadership Skills Inventory – Self, written by Terry Anderson, PhD, and Ken Keis, MBA, and based on Terry's book Transforming Leadership.

Review the following 12 Coaching, Counseling, and Problem Management Skills © below, and use this scale to rank your responses.

The Scale

This skill is new to me;
I cannot do it.

1 to 2

I understand the skill,
but I cannot do it.

3 to 4

I can perform this skill,
but not reliably.

5 to 6

I perform this skill well,
in many/most situations.

7 to 8

I perform this skill well,
and I can teach others, too.

9 to 10

Please note: When you answer 9 to 10 on the rating scale, you are stating you are competent in the skill, AND you can teach it to others.



12 Transforming Leadership
Coaching, Counseling, and Problem
Management Skills Assessment ©



Advanced Empathy: You show accurate understanding of deeper feelings and problems.



Problem Management: You explore the implications of internal or external problems.



Problem Specifications: You specify the nature, causes, and implications of a problem.



Problem Ownership: You specify and facilitate appropriate ownership of a problem.



Goal-Setting: You identify realistic and motivating scenarios and timelines.



Goal Ownership: You specify and facilitate who is to make commitments to take action.



Action Planning: You explore specific pathways and steps for goal achievement.



Implementing Action Plans: You increase the success rate through follow-up and coaching.



Confrontation: You facilitate self and others to identify self-defeating behaviors.



Self-sharing: You help others see problems in a new light by sharing your story.



Immediacy: You point out typical problem behaviors in others' current conduct.



Referral: You make an effective referral to a professional helper when required.


‹ Your Total

Here is what the various totals are indicating.

Total 12 to 24 Unaware of skills and not competent
Total 25 to 48 Aware of skills but not competent
Total 49 to 72 Aware of skills and inconsistently competent
Total 73 to 96 Consistently and unconsciously competent
Total 97 to 120 Consistently competent and can teach others
  • A score of 96 or higher indicates you have a high degree of confidence in your ability to perform the skills in the self-management section.
  • A score of less than 96 indicates you likely would benefit from some type of coaching or training in the specific items where you responded with an answer of less than 8.

So how did you do?

  • Did you have responses where you gave yourself less than a score of 8? If you are expected to train others in those specific skills, you should work to raise your score to 9 or 10.
  • How can you improve and develop those "less than 8" areas? What training, coaching, and educational program(s) would help you increase your response and capabilities?

To determine what others think, one option is to have people provide you with 360° feedback, using CRG's Leadership Skills Inventory – Others. Some individuals grossly overestimate or underestimate their leadership skills. Feedback from others helps add another perspective to the picture of a person's leadership skills ability.

How can you lead others if you can't coach them?
You can't.

The Leadership Skills Inventory – Self outlines 12 Transforming Leadership Principles and 60 critical leadership skills, sectioned into 5 parts. Each section adds another level of sophistication and requirements.

In future articles, we will cover the final two sections.

  • Consulting
  • Organizational Development

If you want to rate your leadership skills or those of others, compared to highly successful transforming leaders, please click the link and immediately access the online version of the Leadership Skills Inventory – Self.

Note: For a full debrief for each Principle and the 60 leadership skills, consider investing in our 300-page hard-cover book, Transforming Leadership.

CRG Assessment Systems Certification Workshop (Formerly TTT I) Confirm Your Attendance Now!

If you are a leader or an independent or internal professional developer desiring to make a difference in other people's lives, this CRG Assessment Systems Certification workshop event is for you!

Find out why CRG's Personal Style Indicator (PSI) and our other assessments are preferred by over 80% of professionals who—once they attend this CRG workshop—no longer feel comfortable using alternatives like MBTI, DiSC, and True Colors.

Even more critical, you will learn about CRG's holistic and congruent solutions that our assessment systems and resources provide for you and your clients. No longer are professional developers forced to source multiple suppliers to meet their clients' needs—from wellness, leadership, self-worth,values, sales, entrepreneurship, team development, and much more.

To have credibility using CRG's transforming resources with others, experience the power of our processes first hand.

The feedback from our workshop attendees is that this is the best workshop
they have ever attended!

CRG's resources have had the privilege of helping build and holistically Enrich People´s Lives—individuals, families, educational institutions, small businesses, associations, and Fortune 500 companies.

Register now

for a CRG Assessment Systems Certification workshop

October 15, 16, 17, 2009

January 28, 29, 30, 2010

Space is Limited.

Want to learn more about this program?
Please contact Eleanor Parkinson.

Toll-Free in North America: 1-866-852-4347
International Clients: 604 852-0566


The $1200.00 worth of materials included with the workshop and our Risk-Free Guarantee ensure that you lose nothing and gain everything!

Take yourself and your organization to the next level.
Attend our CRG Assessment Systems Certification workshop!

Note: Participate at less than our cost, if you qualify for the Alumni rate!

CRG's NEW Corporate Learning Center (CLC)

Special Promotion
3-Month Free Trial Offer (For The First 10 Inquires)
on CLC Subscriptions Level 1: Up to 100 users

Test Drive it!
Learn Why Professionals Prefer the Flexibility
of CRG's New Corporate Learning Center

The Corporate Learning Center is designed specifically for

  • CRG's corporate and institutional clients;
  • people responsible for larger groups; and
  • individuals who wish to engage CRG's Online assessments to manage their employees, clients, and participants easily.

All corporate users are stored under the umbrella of your own Corporate Learning Center. This private learning-center setup does not show any CRG site navigation.

Each Corporate Learning Center can support a hierarchy and permissions of up to 10 levels—enough for a big international company to set up offices in locations around the globe.

  • In CLC's Management Console, you can create organizational units (groups), you can add users, and you can distribute assessments.
  • As an administrator or an individual with permission, you can view the results of others and be notified that the assessments have been completed.
  • Manager's JSI—more than one person can complete a JSI on a single job or position. Through this process, the hiring and/or succession team can determine the best style characteristics needed to fulfill a specific position. This assessment is accessible only via the CLC.
  • Job Style Indicator Compatibility Reports—you can have several applicants' PSI results compared to a completed JSI. This option of comparing multiple applicants to one position is possible only through the CLC interface and digital dashboard.

Coming Soon: More Options for the CLC

  • Style 360° assessments—someone can complete the PSI, SSI (Sales Style Indicator), or ISI (Instructional Style Indicator) on you. Watch for upcoming announcements.

The intuitive style built into the CLC makes the administration of CRG Online assessments and reports easy!

Corporate Learning Center Private Login

The CLC is your organization's private entrance into the CRG assessment center. No CRG site navigation or links will appear in your CLC. All participants in your CLC will login from your co-branded landing page, created specifically to serve you and your constituents.

Subscription Fees Apply to the CLC

Subscription fees are based on the number of users within the Corporate Learning Center. As the administrator, you can add or delete participants at your discretion.

Purchase the subscription level that will work best for you!

CRG Corporate Learning Center Subscription Rates

Per Month
per user
per user,
if prepaid

Basic Package for Permitted Users

  • 3-month minimum
  • You Save 2 months' fees when you prepay 12 months.

CRG's Affiliate Commissions apply to the CLC subscription fee.
You save even more money when you are a CRG Affiliate or Associate.
Please Note: If you decide to discontinue your subscription, you no longer will have access to results previously completed by participants.

We will add additional features and capabilities to the CLC in the coming months.

Upcoming Events

Who: Ken Keis Presents
What: "Living On Purpose: From Mediocre to Meaningful"
and "Personal Style Indicator Mini-Workshop"
6th Annual Advanced Administrators Forum
Where: Four Seasons Hotel
Vancouver, British Columbia
When:October 5 and 6, 2009
Register: Register Now

Who: Ken Keis Presents
What: CRG Assessment Systems Certification Workshop (TTT1)
Where: Vancouver, British Columbia
When:October 15, 16, 17, 2009
Register: Register Now

Who: Ken Keis
What: Guest Speaker: Newbern Alliance Church
Where: Vancouver, British Columbia
When: November 1, 2009


Ken Keis Guest
On Bruce Lee's Educational Webinar Series

What: Assessment Tools for Managerial Effectiveness
When: Noon, Pacific Time, November 2, 2009
Register: Register Now

Who: Ken Keis
What: Guest Speaker: Newbern Alliance Church
Where: Vancouver, British Columbia
When: November 8, 2009

Who: Ken Keis Presents
What: Private Event: Department of Justice
Where: Vancouver, British Columbia
When: November 16, 2009

Who: Ken Keis Presents
What: Assess for Success – Learn how assessments improve your effectiveness, increase your credibility, and immediately enhance your results.
The Association for Career and Technical Education
Where: Gaylord Opryland Resort Hotel & Convention Center
Nashville, Tennessee
When: November 19, 20, 21, 2009
Register: Register Now

Who: Ken Keis – Guest Speaker
What: Private Event: Department of Justice
Where: Vancouver, British Columbia
When: December 1, 2009

Who: Ken Keis Presents
What: CRG Assessment Systems Certification Workshop (TTT1)
Where: Vancouver, British Columbia
When: January 28, 29, 30, 2010
Register: Register Now

What´s New?

  • Welcome to CRG our New Sales and Business Development Specialist – Jonathan Michael
Jonathan comes to CRG with extensive experience in the professional development field, most recently as an executive coach to CEOs and businessowners. With a personal commitment to lifelong learning, he is in the final stages of completing his Master’s degree in Leadership Development. Jonathan joins CRG with a passion for helping individuals and organizations realize their full potential. He also recognizes that CRG’s holistic tool set is just what people need to assist them to live, lead, and work on purpose!

Welcome Jonathan to the CRG family.

You can contact him at or call the CRG office, Monday to Thursday.

Position Available at CRG

  • Web/Database and Markeing Administrator

If you know a star administratorwho enjoys the challenge of achieving results while proactively managing print and online communications (including HTML) and our client database, please forward his or her name and contact information to us. If we hire your candidate, we will thank you for the referral by rewarding you with a $500.00 credit for the CRG store.


  • Please update ALL your links to CRG products and to other areas on the CRG Website. The product and banner links from the old CRG Website are no longer operational.

  • Simply go to the Partner area to upload the new images and Partner links.


If you find any errors or difficulties in the new site, please contact CRG immediately. We will respond quickly to correct programming mistakes.

CRG President and CEO Ken Keis is available as a conference speaker and radio and TV guest—and for interviews in print.

For the past few years, Ken has been rebuilding CRG and revising each of CRG's 12 core assessments. Now that the assessment project is complete, he can focus more time on speaking, training, and media events.

Since 1989, Ken has conducted more than 2000 presentations and written almost 3 million words of content. He has recently presented at career, HR, and leadership conferences across North America.

To see Ken in action, please click on this link.

Find out more about Ken´s topics and availability.

Please contact Sherry at

Toll-Free in North America:
International Clients: