Issue 61 [ISSN 1712-468]

The greatest discovery of my generation is that a human being can alter his life by altering his attitudes of mind.

William James
1842 – 1910


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June 4–6, 2009 in
Vancouver, BC


CRG has a range of effective assessment tools to support Human Resources professionals and executive coaches. CRG is committed to continuous improvement in both the content and delivery of the assessments, making them relevant and accessible.

Kathy Wallace
Wallace Coaching and Consulting



Secrets of Sucess Journal
This 52-page PDF outlines and provides a summary of most of our 100+ resources. It also provides valuable articles that you can re-purpose or forward to others.

My Source Experience - Journal

My Source

Online Entrepreneurial Style and Success Indicator

Online Personal Style Indicator

Online Job Style Indicator

Online Sales Style Indicator

Online Values
Preference Indicator

Online Stress Indicator and Health Planner

Online Self-Worth Inventory

Online Leadership Skills-Self Inventory

Online Instructional Style Indicator

Online Learning Style Indicator

CRG´s Licensed
Associate Program


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Leading the Way is a free ezine published by CRG Consulting Resource Group International, Inc. Copyright 2008.


Focus on Professional Development

What Poor Economy?
Stop Playing into the Negative Media Culture!

I sit on the board of several associations. In a recent board meeting, one of the directors expressed strong concern for the organization. He thought this economy would negatively affect us.

Immediately challenging that statement, I asked if the economic condition of anyone on the board was being affected. It was not. So why voice such negative comments?

Significant economic adjustments are happening worldwide but that doesn't mean everyone is suffering. Even if unemployment were to reach 8%—a year ago it was about 4%—92% are still employed! The media focuses on the negative numbers.

Why do we play into the negative media culture?

According to research, you can become addicted to negative news. Because most newscasts include global events, you can pretty well count on some type of dramatic negative news story every day; there are over 6 billion possibilities. If you allow it into your space, it can become depressing.

I am not suggesting that individuals who have been laid off in the auto, construction, or energy sector are not suffering. The reality is, however, that this is an economic adjustment.

Let me explain.

The fast-growing economy of the last decade—let's call it the boom—perpetuated unhealthy management, leadership, and employment attitudes.

Here are a few.

Inefficiencies and Waste

  1. One of my friends manages a heavy-duty mechanic shop for an international company. When he joined them 3 years ago, he oversaw 60 mechanics and the shop was doing extremely well profit-wise. But it was the most inefficient mechanic shop I had come across in my 15 years as a consultant to that industry.

    Their efficiency numbers—number of hours billed to the number of hours available—were around 33%. A minimum target should be 100%, and 110% to 120% is optimal.

  2. The overheated economy had allowed poor management to thrive.

    Now, with a reduced amount of work, head office needed to adjust costs so they laid off 75% of the mechanics—the ones who earn the money for the company—yet still projected budget numbers unachievable even at 100% efficiency!

    The newly adjusted economy exposed that waste and poor management.

Entitlement and Lack of Accountability

Though many individuals have excellent work attitudes, we found that during the boom, just as many people did not—especially individuals under 40 who for the most part have never experienced a recession. They were cocky and full of themselves.

Poor work values and arrogance were rampant. If you held some of those individuals accountable, they would threaten to walk or would refuse—based on the fact that they knew many employers were willing to tolerate that situation as "the devil they knew versus the devil they didn't know."

Since the economic adjustment, we have experienced a much more humble and flexible group of job applicants and team members.

Labor Shortage

The boom also produced a shortage of quality applicants for positions. Many organizations hired whomever they could—not necessarily people they really wanted—because no fully qualified candidates were even applying.

There are still shortages of qualified individuals in some sectors, like health care, but now there is a pool of far more qualified candidates from which employers can chose. Choosing the right candidate for the right position—rather than being forced to make a decision to hire less-than-desirable applicants—strengthens the capabilities and the capacity of organizations.

Overleveraged and Overinvested

Many organizations—who now want bailout money—overleveraged (borrowed way too much) to grow or expand their business. Those decisions were based on a growth curve everyone knew was not sustainable but they chose to ignore it.

Many organizations have million- and billion-dollar loans they cannot pay back.

The financial industry is guilty of gross negligence and criminal intent based on greed—not sound economic principles. As a result of the economic correction, guidelines and regulations finally will be imposed on that group. I wish there was a way to make the individuals responsible for the financial collapse accountable for their criminal actions.

Going Forward

Regardless, we must look ahead to the positive path we can take.

Here's a fact!
Where we continually put our focus e-x-p-a-n-d-s.

So we can't keep talking and thinking about the recession! That will not help us move in a positive direction.

Did you know you can retrain your brain's neuron pathways to be positive, rather than negative?

You are responsible for the ideas you permit into your space and into your head.

Be discerning. Just say NO to the negative media and to negative people.

Especially in organizations and teams, if you can't speak with a positive attitude, say nothing at all.

Just last week, I spoke at a career development conference in Toronto. Almost every firm or organization with whom I conversed one-on-one said they were inundated with new clients and contracts—many beyond their capacity to even respond.

Two years ago, some of these firms were dangling by a thread because nobody needed or wanted career counseling or placement.

There are always two sides to a story.

Many people have been laid off from roles and responsibilities they quite frankly did not like. This is an excellent opportunity for them to start living their life fully engaged—rather than simply coping and just getting by.

Inquiries and sales at CRG have been expanding from all parts of the globe, from Dubai to LA and everywhere in between. Why? People want to improve and optimize individual, team, and organizational performance while living, leading, and working on purpose.

Now, more than ever, we ALL need to be living intentionally and working
On Purpose!

And of course we believe nothing helps others achieve the desired results more than CRG resources and assessments.

Decide this very moment to say No to the negative media, and you will be taking the first step toward more positive results.

Attend CRG's Training Certification Program (TTT).
Confirm Your Attendance Now!

Find out why CRG´s Personal Style Indicator and our other assessments are preferred by over 80% of professionals who—once they attend this CRG TTT workshop—no longer feel comfortable using alternatives like DiSC, MBTI, and True Colors.

If you are a leader or an independent/internal professional developer desiring to make a difference in other people´s lives,
this TTT event is for you!

To have credibility using CRG's transformational resources with others, you must experience the power of our processes first hand.

This is the best TTT session most of you will ever attend.
Watch the feedback from our most recent TTT attendees.

CRG´s resources have had the privilege of helping build and holistically Enrich People´s Lives—individuals, families, educational institutions, small businesses, associations, and Fortune 500 companies.

Register nowfor a TTT event in Vancouver, BC.

June 4, 5, 6, 2009
October 15, 16, 17, 2009

Space is Limited

Special 3-Day CRG TTT I Certification Event Plus Bonus 4th Day

  • Hosted/Sponsored by The Haines Centre and University of San Diego
  • + Bonus Day: Haines Centre OD (Organizational Development) Assessments
Who:Ken Keis Presents
What: CRG's Train-The-Trainer I + Bonus: Haines OD Assessments
Where: San Diego, California
When: July 29, 30, 31, August 1, 2009

If you are interested in learning more about this transforming program, please contact Eleanor.

Toll-Free in North America:
International Clients:

Download the TTT PDF

The $1200.00 worth of materials included with the TTT and our Risk-Free Guarantee ensure you lose nothing and gain everything!

Take yourself and your organization to the next level.
Attend our TTT session!

Note: Participate at less than our cost, if you qualify for the Alumni rate!

CRG's NEW Corporate Learning Center (CLC)
Now Available after 2 Years of Development!!!

The Corporate Learning Center (CLC) is designed specifically for CRG's corporate and institutional clients—and for those responsible for larger groups and who wish to engage CRG's Online assessments to easily manage their employees, clients, and participants. .

All corporate users are kept under the umbrella of your own Corporate Learning Center. This private center setup does not have any CRG site navigation.

Each Corporate Learning Center can support a hierarchy and permissions of up to 10 levels—enough for a big international company to set up offices in locations around the globe.

  • In CLC's Management Console, you can create organizational units (groups), add users, and distribute assessments.
  • As an administrator or an individual with permission, you can view the results of others and be notified that the assessments have been completed.
  • Job Style Indicator Compatibility Reports, where you can have several applicants' PSI results compared to a completed JSI. This option of comparing multiple applicants to one position is possible only through the CLC interface and digital dashboard.
  • Manager's JSI, where more than one person can complete a JSI on a single position. Through this process, the hiring and/or succession team can determine the best style characteristics needed to fulfill a specific position. This assessment will be accessible only via the CLC.

Coming Soon: More Options for the CLC

  • Style 360° assessments, where someone can complete the PSI, SSI, or ISI on you. Those assessments will be ready this Spring. Watch for upcoming announcements.

The intuitiveness built into the CLC makes the administration of CRG Online assessments and reports easy!

Corporate Learning Center Private Login

The CLC is your organization's private entrance into the CRG assessment center. No CRG site navigation or links will appear in your CLC. All participants in your CLC will login from your co-branded landing page, created specifically to serve you and your constituents.

Subscription Fees Apply to the CLC

Subscription fees are based on the number of users within the Corporate Learning Center. As the administrator, you can add or delete participants at your discretion.

Purchase the subscription level that will work best for you!

CRG Corporate Learning Center Subscription Rates

Per Month
17 cents
per user
15 cents
per user,
paid annually

Basic Package for Permitted Users

  • 3-month minimum
  • You Save 2 months' fees when you prepay 12 months.

CRG's Affiliate Fees apply to the CLC subscription fee,
so you save even more if you are a CRG Affiliate or Associate.

Please Note: If you decide to discontinue your subscription, you will no longer have access to results previously completed
by participants.

We will add additional features and capabilities to the CLC in the coming months.

Upcoming Events

Privately Sponsored Event
Who:Ken Keis Presents
What: Full-Day Session on "Building Relationships with Style"
Where: Fort St. John, British Columbia
When: April 23, 2009

Who: Ken Keis Presents
What: "Assess For Success"
10th Annual Opportunities Conference
Where: Sheraton on the Falls
Niagara Falls, Ontario
When:April 27 to 29, 2009
Register: Register Now

Who: Ken Keis Presents
What: "Personal Style Indicator Mini Workshop"
Canadian Counselor Association Annual Conference
Where: Delta Hotel
Saskatoon, Saskatchewan
When:May 20 to 22, 2009
Register: Register Now
Who: Ken Keis Presents
What: "Assess for Success"
"Living On Purpose: From Mediocre to Meaningful"
20th Annual National Association
of Workplace Development Professionals
Where: Hilton Minneapolis
Minneapolis, Minnesota
When:May 31 to June 3, 2009
Register: Register Now

Who: Ken Keis Presents
What: CRG's Train-The-Trainer I
Where: Vancouver, British Columbia
When:June 4, 5, 6, 2009
Register: Register Now

Who: Ken Keis Presents
What: "Assess for Success"
This session will be presented twice.
Canadian Payroll Association 27th Annual Conference 2009
Where: The Fairmont Empress Hotel and Conference Centre
Victoria, British Columbia
When:June 11 and 12, 2009
Register: Register Now

Who: Ken Keis Presents
What: Creating A Successful Magalog
National Speakers Association Annual Conference
Where: JW Marriot Resort Desert Ridge Resort and Spa
Phoenix, Arizona
When:July 18 to 21, 2009
Register: Register Now

Special 3-Day TTT I CRG Certification Event Plus Bonus 4th Day
  • Hosted/Sponsored by The Haines Centre and University of San Diego
  • + Bonus Day: Haines Centre OD Assessments
Who: Ken Keis Presents
What: CRG's Train-The-Trainer I + Bonus Haines OD Assessments
Where: San Diego, California
When:July 29, 30, 31, + August 1, 2009
Register: Register Now

Who: Ken Keis, Guest of
What: Dr. Sally Gelardin will interview Ken.
Where: Dial-in. Please preregister.
When:Tuesday, July 30, 2009
Register: Register Now

Who: Ken Keis Presents
What: CRG's Train-The-Trainer I
Where: Vancouver, British Columbia
When:October 15, 16, 17, 2009
Register: Register Now

What´s New?

The third edition of CRG's Secrets of Success Journal is now available to download.

The print version is available from our CRG office.

Our Print Shop capabilities have expanded.

If you have a short run digital print job (less than 2500 units), CRG can respond to your needs.

Think of us as an alternative to Staples or Kinko's.

Reminders: Please update ALL your links to CRG products and other areas on the CRG Website. The product and banner links from the old CRG Website are no longer operational.

Simply go to the Partner area to upload the new images and Partner links.

Please... if you find any errors or difficulties in the new site, please contact CRG immediately. We will respond quickly to correct programming mistakes.

CRG President and CEO Ken Keis is available as a conference speaker and radio and TV guest—and for interviews in print.

For the past few years, Ken has been rebuilding CRG and revising each of CRG's 12 core assessments. With the assessment project completed, Ken has more time for speaking, training, and media events.

Since 1989, Ken has conducted more than 2000 presentations and written over 2 million words of content. He has recently presented at career, HR, and leadership conferences across North America.

To see Ken in action, please click on this link.

Find out more about Ken´s topics and availability.
Contact Sherry at

Toll-Free in North America:
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