Issue 49 [ISSN 1712-468]

Advice is judged by results, not by intentions.

Roman Author, Orator, Philosopher, and Politician
106 BC – 43 BC

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Leading the Way is a free ezine published by Consulting Resource Group International, Inc, Copyright 2008.


Focus on Professional Development

Intentions and Entitlement Are Not Important,
without Results

Results To proceed or arise as a consequence, effect, or conclusion; to have an outcome or result; something accomplished

Have you met people who talk a good game, but never produce results?
(They often have numerous excuses for not producing.)

It really doesn´t matter what the conditions or reasons might be. Results are what really matter, in work and in our personal lives.

Professional sports provide the perfect environment to measure results.

Hockey is one of our major sports. In the past 3 years, the NHL´s Vancouver Canucks have missed the playoffs in 2 of 3 seasons. The new owners are clear: No playoffs is a result of poor performance. The owners recently fired the general manager. The GM argued he had built a contender team for the future, but his results did not reflect his intentions.

Golf performance reflects direct results. In their sport, golf professionals get paid for what they do each week (not including endorsements). They cannot take low scores from their previous wins into a new round.

We have witnessed highly paid sports professionals who can no longer perform at the level they did when they negotiated their current contract. In that case, they are being paid today for what they did—past tense—not for what they are doing.

As a society, we have strong norms to support nonperformance behavior. Quite frankly, those values should be abandoned.

One example is the concept of seniority and tenure.

Unions and universities exercise this dysfunctional norm. Imagine that the main reason I get a raise or keep my job is because I have been here longer than you have. Tenure rarely has anything to do with performance standards, except in extraordinary cases. Time served should never be compared to the level of experience an individual brings to the table. Many people are incompetent even after a decade in a job.

Some people have an attitude of entitlement—I should get paid just because I show up and put in time, not because I produce results.

In a recent interview, a potential CRG employee asked if annual raises were part of CRG´s policy. We said No.

  • Where was his concept of performance and results? If you underperform, should you receive a decrease in pay?
  • Could you imagine if everyone operated from an intentions and entitlement position?! Nothing would ever be achieved.

People who continue in career paths or jobs because of entitlement—not because of passion for their work—have sold their soul and compromised their ability to contribute.

No matter the context, value is created when results are produced.
When there are no results, there is no sustainable societal model.

My son´s previous music teacher operated under the busy-ness model, not the results model. For an entire year, Tim made no noticeable progress in his keyboarding skills, yet we still had to pay the instructor each week. We have since switched to a new teacher—with amazing results!

We must abandon the concept that just being busy is valuable. Unless busy-ness produces results, what value has been created?

For a few years, mainstream education tried the nonperformance model—students were no longer assigned "grades." That method failed. Why? Human beings need to be On Purpose. At their core, they want to succeed and accomplish something with their lives. No grades for the students meant no measure of their results—and thus no feelings of fulfillment for them.

As the owner of several businesses over the years, my greatest frustrations have been with suppliers and team members whose intentions and busy-ness did not produce results.

I must take responsibility for not being as clear as I could have been about the results I expected. I also have committed the sin of omission by permitting people with great intentions,and who acted busy instead of focusing on results, to stay with the company. For a time, my inaction set a policy that lack of results was okay, if you were well intended.

The principle of focusing on results—not intentions or entitlement—applies to work, business (profit and not-for-profit), government, and every other part of our lives.

What about you and your organization?

  • Do some individuals and teams talk a good game (intent) but don´t produce results?
  • Do you have team members who expect to be paid because they show up, not because they get results?

Finally, don´t underestimate the negative effects that entitlement mentality from just one individual can have on an entire team. It will cause resentment and feelings of perceived favoritism. Your best performers will leave first because they are getting results and others are allowed to stay when they are not getting results!

In the end, the only measurements that prove you performed are your results.

This equally applies to Tiger Woods.
Don´t settle for less!

Are You Ready to Experience CRG´s 3-Day
Transformational Event?

If you are a leader or an independent/internal
professional developer desiring to make a
difference in other peoples lives,
this event is for

CRG´s TTT orientation program focuses
on your personal and professional development.


To have credibility using our transformational resources with others, you must experience the power of our processes first hand.

You will . . .

  • Realize the key factors of why 80% of individuals dislike their job or work—from feelings of mild irritation to loathingand what to do about it.

  • Learn a simple yet powerful strategy to immediately accelerate others´ success.

  • Become aware of how to instantly increase your credibility and effectiveness with others and how to teach others to do the same.

  • Discover why over 85% of professionals prefer our assessments and switch from the competition´s resourcesand why CRG´s tools are far above all the others in the marketplace.

  • Understand the importance of a holistic and congruent development model and how CRG´s family of (100+) resources fulfills this critical principle.

  • Identify how to incorporate CRG resources to provide solutions for the people in your specific client group—to meet or exceed their needs.

  • Appreciate that by attending this event, you have instantly increased your value and your capabilities for serving your constituents.

. . . and much more

You are in great company with CRG!

Over the past 30 years, hundreds of users—in more than 20 countries and 8 langu—have already experienced The CRG Difference.

From individuals, families, educational institutions, and small businesses to large associations and Fortune 500 companies, CRG´s resources have had the privilege of helping build and holistically Enrich People´s Lives.

Register now
for our event in Vancouver, BC:

June 5, 6, 7, 2008
September 18, 19, 20, 2008

Space is Limited.

If you are interested in knowing more about this transformational program, please contact Carol.


Toll-Free in North America:
International Clients:
604 852-0566

Download the TTT PDF!

The $1200 worth of materials included and our Risk-Free Guarantee ensure you will lose nothing and gain everything.

Take yourself and your organization to the next level.
Attend our TTT session!

Note: If you qualify for the Alumni rate,
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Upcoming Events

International Coaching Federation – Vancouver Chapter
Prism Awards
CRG Platinum Sponsor

Where: Terminal City Club, Vancouver, BC
When: May 7, 2008
7 AM to 9 AM

Ken Keis Presents "Assess For Success"
Canadian Association of Career Educators and Employers
National Conference

Where: Montreal, QC
When: June 1, 2,3, 4, 2008

CRG´s Train-The-Trainer I

Where: Vancouver, BC
When: June 5, 6, 7, 2008

Ken Keis Presents at HR Influence with Impact
BC Human Resource Association

Where: Conference Center, Langley, BC
When: Jube 12, 2008
9 AM to 12:30 PM

Special CRG Train-The-Trainer I
Sponsored by Linda Maul of Creating People Power

Where: Edmonton, AB
When: Revised Date: June 19, 20, 21, 2008
Register: email

CRG´s Train-The-Trainer I

Where: Vancouver, BC
When: September 18, 19, 20, 2008

What´s New?

  • Welcome New CRG Team Member

Adrien Gilmore, Web Programmer

Adrien comes to CRG with 5 years of Web design and programming experience, with an emphasis on data-driven Web applications. He is proficient with end-user support and has excellent troubleshooting skills with hardware and software.

With Adrien on board, the CRG Team will be able to take our new Learning Center to another level of sophistication. Thanks for moving to the Mainland from Victoria, Adrien!


  • Ken Keis is available as a conference speaker, radio and TV guest, and print interview.

For the past 6 years, Ken has been rebuilding CRG while focusing on the revision of each of CRG´s 12 core assessments. Now that the initial assessment project is complete, Ken has more time for speaking, training, and media events. Since 1989, Ken has conducted over 2000 presentations and written over 2 million words of content. He recently spoke at several career, HR, and leadership conferences across North America.


To find out more about Ken´s topics and availability, please contact Theresa at

Toll-Free in North America: 1-866-852-4347
International Clients: 604 852-0566




  • New Position Available at CRG: MultiMedia Technician

Duties and Responsibilities

  • Shoot, edit, and post video to streaming and DVD formats.
  • Record, edit, and post audio to streaming and CD formats.
  • Set up and operate sound and video equipment during live training events, including basic lighting and setup elements.
  • Understand pod and video-casting processes.
  • Lead and direct others in both live events and postproduction applications.
  • Upload and post multimedia files online onto numerous Websites.
  • Manage production schedules and processes.
  • Convert videotapes into various audio and video formats.
  • Edit and add high production values to promotional clips.
  • Understand or be willing to learn online SEO strategies for all media types like You Tube, and so on.
  • Create online learning demos using capture software.
  • Create online impact movies (promotional and informational) using various methodologies—PowerPoint to Flash, and so on.

The successful candidate must speak and write English fluently.

Eleanor CRG´s Head Office is in Abbotsford, BC.

If you are interesting in applying, please email your resume to