Issue 31 [ISSN 1712-4670]

To succeed as a team is to hold all of the members accountable for their expertise.

Mitchell Caplan, CEO
E** Trade Group

Register now:
September 18-20, 2008 in
Vancouver, BC


In today's world, with all the hustle and bustle and vehicles of communication, these tools are enabling empowered individuals to own and control their interpersonal/business relationships.

Bonita Weis

These are excellent translation tools that provide a common language for communication-in any environment.

Jenn Kaye
Touch With Intention


Secrets of Sucess Journal
This 40-page PDF outlines and provides a summary of most of our 100+ resources. It also provides valuable articles that you can re-purpose or forward to others.

My Source Experience - Journal

My Source

Online Personal Style Indicator

Online Job Style

Online Entrepreneurial Style and Success Indicator

Online Values
Preference Indicator

Online Stress Indicator and Health Planner

Online Self-Worth Inventory

Online Leadership Skills-Self Inventory

Online Sales Style Indicator

Online Instructional Style Indicator

Online Learning Style Indicator

CRG´s Licensed
Associate Program


This is YOUR newsletter! If you are using our tools and have a unique story, idea, or suggestion to share, let us know:

We look forward to hearing from you! Please direct your questions and correspondence through our Website.
Contact us.


Leading the Way is a free ezine published by Consulting Resource Group International, Inc, Copyright 2008.


Focus on Professional Development

Building a Winning Team Takes Skill and Courage!


Marked by devotion to teamwork rather than individual achievement; to yoke or join in a team; to put together in a coordinated ensemble

Courage: The mental or moral strength to resist opposition, danger, or hardship; implies firmness of mind and will in the face of danger or extreme difficulty; suggests an ingrained capacity for meeting strain or difficulty with fortitude and resilience; a quality of temperament enabling one to hold one's own or keep up one's morale when opposed or threatened; determination to achieve one's ends

Winning Teams Don’t Happen By Accident

In recent weeks, CRG has been involved in team development for a small firm with 50 staff and also a billion-dollar enterprise. Our work is confirming that issues are the same in most companies! 

  • High-performance (winning) teams are comprised of highly skilled and talented team members.
  • Team chemistry is even more important than the aptitudes of the team members.

In my primary research for my MBA, the number one factor affecting an individual’s job satisfaction, morale, and productivity was found to be the person to whom the individual directly reports. 

Effective leaders implement “accountability” into their modus operandi

When supervisors do not hold everyone accountable to the standards and expectations of the organization, credibility is lost instantly.

When a team member—no matter how gifted—does not fit into the corporate environment, he or she will erode the performance of the entire team. That has been proven many times in the sports world where a talented individual’s primadona attitude can disrupt the whole team. 

Many leaders tolerate bad behavior far too long before dealing with the consequences. When someone is not contributing 100%, you must deal with it quickly. When you ignore actions that are unacceptable, then by default you are approving their conduct. 

Building a winning team is not about being nice; it is about being consistent and fair. 

This is where courage comes into play. It takes courage to hold individuals accountable but the alternative is disrespectful to the rest of the team—and is certainly not reflective of successful leadership.

When team members are not measuring up, you have only 3 choices:

  • get them to change their attitude and behavior;
  • accept their behavior and lower your expectations to match their poor performance; or
  • replace those individuals

if you want to build a winning team, there are no other options. 

Well-meaning and nice team members who are not ready or able to perform their duties are, in many ways, the most difficult people to lead because their commitment is high but their abilities are not. 

Aligning personal style with the work/job style of a position is critical for success but that comes after you ensure that the individual has the talent and the ability to fulfill the job’s responsibilities.

  • Example: I have a talent for business and public speaking but please don’t ask me to fix your car. I can do a basic oil change but I don’t have car expertise above that level. No matter how hard I try, I will never have the talent to be a mechanic! 

That is true for all your team members and your clients’ team members, too. 

I emphasize in my new book—My Source Experience Journal—that we all have natural talents and acquired skills. It is essential that they match the needs of the organization in which we work. 

Building a winning team takes courage and skill. Having a group of talented individuals working together 100% will provide everyone involved with the greatest fulfillment and satisfaction.


Do you wish to develop personally and professionally—while helping others? If so, plan to attend CRG’s next 3-Day Train-The-Trainer program.

CRG’s 3-Day Train-The-Trainer Intensive is designed for all professionals who want to make a difference in other people’s lives.

This program is packed with so much value and content, we created the CRG TTT Alumni program for attendees to come back as many times as they wish, for a significant discount. 

Even if you attended the TTT program just 3 years ago, you’ll find the program has changed significantly! Many of our Associates attend TTT on an annual basis, to keep up with the progress and exciting developments at CRG.

I would strongly encourage you to attend the high-energy fact filled 3-day Train-the-Trainer workshop. Simply stated CRG means an involvement with quality people and quality products. Engage-Enrich-Enjoy, your own personal development and the development of others!

Stephen Paul
SB Paul & Associates

Register now for our event in Vancouver, BC
on November 16, 17, 18,  2006.

What started out as a simple 2-day assessment-orientation program 15 years ago has grown into a 3-day Intensive Personal and Professional Development Experience.

Over the past 3 years, we have re-tooled and re-branded the CRG organization and revisited the entire Train-The-Trainer program. The 3-Day TTT session is designed for all professionals—whether you are new to CRG or you have been using our resources for years.

Our goal is to ground and serve YOU so you can better assist your customers.

Recently, when one of our long-term clients attended the program, he thought he was going to learn about CRG. He did not anticipate he was also going to learn about himself.

In the program debriefing, he found himself raw with emotions because of his new levels of self-understanding. Not only is he living his life more on purpose, his new-found passion has helped him triple his CRG business in less than 12 months.

Honoring the learner on the journey to living more fully on purpose is what CRG is all about—and professionals acknowledge that in their recommendations. It’s no accident that 80% of professionals switch to CRG resources from other choices. 

In fact, the more experience you have in the HR field, the more important it is for you to attend a CRG session—to understand the uniqueness of CRG’s resources and unlearn some popular false assumptions in the marketplace.

Register now for CRG’s Train-The-Trainer program.
Space is Limited.

CRG’s Upcoming Train-The-Trainer Events in Vancouver, BC

If you have questions about our TTT, please contact Neal Diamond.
Toll-free in North America: 1-866-852-4347
International clients: 604 852-0566

Download the TTT PDF now!

NEW! Now Available for You and Your Clients!

My Source Experience - Journal

My Source Experience Journal™ 
A Personal Discovery Process for Those Who Want to Lead a Passionate and Fulfilling Life

Ken Keis, President of CRG, has completed his new book! Now available for you and your clients, this 88-page book is designed as a journal to take you on a path of personal discovery. If you are wondering what you should do in your life, the Source will help you. 

It’s also a great "process" tool to use with clients and others. If you know people struggling to find a clear direction in their life, do them a life-altering favor. Give them a copy of My Source Experience Journal™.

To order your copies now, please click here.

Upcoming Events

International Career Development Conference 2006
Professional Development Session on the CRG Personal Style Indicator and Model, with Speakers Ken Keis, President of CRG, and Richard Knowdell, Executive Director, Career Planning and Adult Development Network
Where: Santa Clara, CA 
When: November 1, 2006 
Time: TBA
To register: 

CRG Train-the-Trainer
Where: Vancouver, BC
When: November 16, 17, 18, 2006
To register:

 Ken Keis Presenting Why Don’t You Teach The Way That I Learn? 
At BC Human Resource Management Association 
Learning Strategies Symposium
Where: Executive Inn, Burnaby, BC
When: November 20 and 21, 2006
To register:

CRG Train-the-Trainer
Where: Vancouver, BC
When: February 22, 23, 24, 2007
To register:

What´s New?

  • New Positions Available at CRG
    Want to work in a dynamic, fun, and entrepreneurial environment? If you qualify, here’s your chance!

    Print Shop Sales Representative: Full Details here

    All positions are located at CRG’s Head Office in Abbotsford, BC. If you are interested, please send your résumé to
  • New Version of My Source Experience Journal™ Now Available! 
    has been completely revised and rewritten. The new format is 88 pages; the previous edition was 16—that’s 62 more pages for you! It’s on the presses right now, so place your order!